Build Core CRM System

Description

Built from the Salesforce platform, the Core CRM assembles the data necessary to automate and streamline prioritized university processes. This project places governance, prioritization and implementation framework onto the core system to integrate new processes and units.

Intended Outcomes

  • Common architecture on which all future CRM projects can be built
  • Capital expense averted due to cloud architecture
  • Define campus-wise project and program governance structure to ensure broad input on direction
  • Define data architecture, governance and access procedures
  • Published roadmap of future CRM projects and clear process for vetting new requests

Project Information

Completion

It is anticipated that the initial phase of building-out of the core CRM system will be completed by Summer 2018.

Progress

Project Team

Sponsors

AMP Project Manager

AMP Project Members