Open a Support Ticket

How to Open a Support Ticket

Email TEadvisingsupport@umd.edu

• Include any relevant UIDs, student names, screenshots, or attachments which would be helpful in troubleshooting your issue
• Expect an initial response within one business day
• Any subsequent communications will be handled within the confirmation email thread
• You may also forward an existing email chain to the above email address to initiate your request for support

Types of issues which should be directed to TerpEngage Advising Support

• Questions regarding new user requests
• Advising team maintenance (members, edits to content of landing pages, etc.)
• Requests for training
• Calendar sync / unsync requests
• General functionality
  • Assigning Success Teams
  • Appointment-scheduling issues
  • Setting Availability
  • Creating/sending Advising Notes
  • Mass Assignment Tool
  • Batch Notes Tool
• Reporting bugs or other unexpected system behavior
• Updating Appointment Prep emails (if applicable)
• Request user deactivation
• Most questions or requests that you would have normally directed toward a member of the TerpEngage Team