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Resources

TerpEngage Staff/Faculty Login Marketing Cloud Staff/Faculty Login TerpEngage Student Login Request Staff/Faculty Access to TerpEngage

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For step-by-step documentation and advising support, visit the TerpEngage Advising Handbook

Graduate Admissions staff and faculty may review tutorial and functionality videos here

For technical issues related to TerpEngage, please contact the appropriate email address:
- Advising:
  - teadvisingsupport@umd.edu
- Graduate School:
  - gradappsupport@umd.edu
- Enrollment Management:
  - te-em-support@umd.edu
- Office of Extended Studies:
  - oesinternalsupport@umd.edu
- Student Success Office:
  - ssointernalsupport@umd.edu

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For previously onboarded units: To request a new user, update an existing user, or deactivate a user, complete the Marketing Cloud Access Form.

For critical matters regarding erroneous Marketing Cloud sends, complete the Email Incident Report Form.

For information on UMD brand consistency and standardized email practices, visit the Office of Marketing and Communications' Email Guidelines.

For more additional information about Marketing Cloud usage, visit the Marketing Cloud User Guide (requires a Global Protect VPN connection).

Email mc-support@umd.edu for:
- Onboarding information
- General technical support, including data extension uploads

Email mc-urgent@umd.edu (with "URGENT" in the subject line) for:
- Critical matters regarding erroneous Marketing Cloud sends
- Assistance with last-minute email sends.

Contact Myriam Fuentes (myriamf@umd.edu), Office of Marketing and Communications Email Marketing Manager, for Maryland Brand questions.