Open a Support Ticket

How to Open a Support Ticket

Email TEadvisingsupport@umd.edu

• Include any relevant UIDs, student names, screenshots, or attachments which would be helpful in troubleshooting your issue

• Expect an initial response within one business day

• Any subsequent communications will be handled within the confirmation email thread

• You may also forward an existing email chain to the above email address to initiate your request for support

Types of issues which should be directed to TerpEngage Advising Support

• Questions regarding new user requests

• Advising team maintenance (members, edits to content of landing pages, etc.)

• Requests for training

• Calendar sync / unsync requests

• General functionality

  • Assigning Success Teams

  • Appointment-scheduling issues

  • Setting Availability

  • Creating/sending Advising Notes

  • Mass Assignment Tool

  • Batch Notes Tool

• Reporting bugs or other unexpected system behavior

• Updating Appointment Prep emails (if applicable)

• Request user deactivation

• Most questions or requests that you would have normally directed toward a member of the TerpEngage Team