No-Shows, Checked In, or Canceled

How to Mark a Student as a No-Show, a Cancellation, or Checked In

Advisors are able to mark a student as a no-show, cancellation, or checked in to an appointment through the appointment screen. Advisors can also mark a student as a no-show through Appointment Manager. In Appointment Manager you can only mark a no-show after the appointment start time, however, the appointment screen allows you to mark a no-show prior to the appointment.

Through the Appointment Screen:

1. You must first open the Advising Case of a student attendee by searching their name in the search bar at the top of the screen and clicking the result with the Advising Case icon,  , attached.

2. Find the appointment you would like to mark the student as a no-show for. All of the student’s appointments are shown under the “Appointments” tab in the middle of the page.

3. Click the topic of the appointment to open it.

4. Click the down arrow corresponding to the student in the “Appointment Attendees” window on the right side of the page.

   

    

5. Click Edit in the drop-down menu that appears.

6. In the Status drop-down menu, select the option that applies.

7. Click Save.

8. You have now marked the student as a no-show to the appointment. Please note that they will not receive a notification that you have changed their status, so you may want to contact them.

Mark a No-Show Through Appointment Manager:

1. Open Appointment Manager by clicking Appointment Manager in the lower-left corner of the screen.

2. Find the appointment and click it.

3. Scroll to the bottom of the “Appointment Details” window.

4. Click the red Action button corresponding to the student who you want to mark as a no-show. Note that there are 2 action buttons; you want to click the one indicated by the blue arrow in the image below.

    

5. Select Mark No Show from the list.

6. Please note that the student will not receive a notification about this change of attending status, so you may want to contact them.

How to See if a Student has No Showed an Appointment

When a student no-shows an appointment, an advisor will change their status in the appointment to “No-Show.” To see a student's no-showed appointments:

1. Open the student’s Advising Case by searching their name in the search bar at the top of the screen and clicking the result with the Advising Case icon,  , attached.

2. All of the student’s past appointments are shown under the Past Appointments heading.

3. Appointments that a student has no-showed have a status of “No Show” in the “Status” column.

You can click View All to view all past appointments or click an appointment’s topic to open it.